How to read connection settings correctly
This is the main reference for connecting EuroVDC email to Outlook, Thunderbird, Apple Mail, Android, iOS, or any standards-based client. A reliable setup has three parts: the server for the correct product, encryption that matches its port, and verified domain DNS. If one part is wrong, an application may report a misleading password failure, stop sending or receiving, or display a certificate warning.
Corporate Email versus Hosting email
| Item | Corporate Email (Mailcow) | Hosting email (DirectAdmin) |
|---|---|---|
| Server | securemail.eurovdc.eu | mail.yourdomain.com or server hostname |
| Administration | EuroVDC product page and Mailcow services | https://SERVER:2222 or https://DOMAIN:2222 |
| Account settings | Client area → product → Connection Settings | Email Accounts → mailbox row → “+” → Configure Email Client |
| Ports | 993, 587/465, and 995 if required | Same secure ports; verify hostname in the panel |
IMAP or POP3?
IMAP keeps Inbox, Sent, Drafts, and user folders on the server and synchronizes their state, so it should be the default. A message read on a phone appears read elsewhere. POP3 primarily downloads messages to one device; an incorrect “leave a copy” option can fragment data. Unless a legal archive or offline workflow specifically requires POP3, choose IMAP 993 with SSL/TLS.
The difference between SMTP 587 and 465
Port 587 starts a connection and upgrades it to encryption with STARTTLS. Port 465 uses SSL/TLS immediately. Both are secure, but crossing the port and security modes causes failure before authentication. “Outgoing server requires sign-in” must remain enabled in either case.
What Autodiscover does
The autodiscover and autoconfig CNAME records tell compatible clients where to obtain service suggestions. They do not replace manual verification: stale DNS, incorrect product detection, or an unwanted Microsoft-account flow can intervene. Compare every proposed server, port, and security value with the exact reference below.
Finding values in the client area
Select the product attached to the email domain and avoid opening a similarly named hosting package.
Copy incoming/outgoing hostnames, ports, and security exactly. The username is the complete mailbox address.
Copy the complete DKIM text. If your DNS panel automatically appends the domain, do not enter the domain twice in the host field.
For application-specific screens, continue with Outlook, Thunderbird, Android/iOS, or Apple Mail.
EuroVDC product note and shared technical reference
First confirm which product hosts the mailbox. Corporate Email (Mailcow) uses securemail.eurovdc.eu for incoming and outgoing mail. Hosting email (DirectAdmin) uses mail.yourdomain.com or the server hostname supplied in the service activation details. Using one product's hostname for the other can cause connection or certificate-name errors even when the password is correct.
| Protocol | Secure port | Encryption | Purpose |
|---|---|---|---|
| IMAP | 993 | SSL/TLS | Recommended; synchronizes folders between devices |
| SMTP | 587 | STARTTLS | Recommended outgoing connection |
| SMTP | 465 | SSL/TLS | Alternative outgoing connection |
| POP3 | 995 | SSL/TLS | Only for specific download requirements |
The username is always the full email address. SMTP authentication is mandatory; use the same full username and mailbox password as incoming mail. Do not select Microsoft 365 or Outlook.com, and do not use Microsoft-hosted server names. Corporate webmail is https://mail.YOURDOMAIN.com/user; replace YOURDOMAIN.com with your domain.
Client area and DirectAdmin path
- Sign in to the EuroVDC client area.
- Open the relevant product, then view Connection Settings and the DNS wizard.
- Record the server name, account-specific DKIM text, and displayed DNS status.
- For Hosting email, sign in at https://SERVER:2222 or https://DOMAIN:2222. Open Email Accounts, create or locate the mailbox, then use “+” → Configure Email Client on its row to obtain the exact hostname and ports.
Corporate Email DNS summary
| Name | Type | Target/value |
|---|---|---|
| CNAME | securemail.eurovdc.eu | |
| @ | MX | securemail.eurovdc.eu, priority 10 |
| @ | TXT | v=spf1 mx ip4:45.84.90.12 -all |
| dkim._domainkey | TXT | Account-specific DKIM value from the DNS wizard |
| _dmarc | TXT | Commonly v=DMARC1; p=reject; adkim=r; aspf=r; pct=100 |
| autodiscover and autoconfig | CNAME | securemail.eurovdc.eu |
Autodiscover and autoconfig help compatible applications propose server settings; they do not remove password security or SMTP authentication. Always compare discovered values with the product screen. DNS changes may appear differently across networks until cached records expire.
Quick checklist
- Corporate Email and Hosting email have been distinguished.
- The full email address is entered as the username.
- 993/SSL-TLS and either 587/STARTTLS or 465/SSL-TLS are paired correctly.
- SMTP authentication is enabled and its password is not blank.
- Webmail, receiving, and sending have been tested separately.
- DNS matches the wizard, and the exact error and test time are recorded.
For a visual reference, download the Email Setup Card from PDF help files. If the issue remains, send the mailbox address, device/application version, complete error, and screenshot to support@eurovdc.eu. EuroVDC services operate from Sofia, EU; never include your password in a support request.