A) Classic Outlook for Windows
File → Account Settings → Account Settings manages existing profiles; for a new account use File → Add Account. Enter the address, then choose Advanced options → Let me set up my account manually → IMAP. Do not accept an account type merely because of a provider logo.
Enter the complete address, enable manual setup, and select Connect.
Choose IMAP for folder synchronization; do not select Microsoft 365 or Outlook.com.
Use the hostname for your product, IMAP 993 SSL/TLS, and SMTP 587 STARTTLS. Enable outgoing authentication.
B) New Outlook for Windows
The New Outlook toggle at the top right changes interfaces. Use Settings → Accounts → Email accounts → Add account. The application may initially promote a Microsoft account flow; a business-looking address does not make that flow the correct server choice.
To force IMAP, expand advanced setup or select IMAP. If it is hidden, leave the proposed provider flow and choose Other account with manual settings. New Outlook differs from Classic Outlook in menus and local-data behavior; some add-ins, PST workflows, and advanced profile controls may not be available in the same form.
Expand IMAP details instead of Microsoft sign-in, and use the complete address for both email and username.
IMAP SSL must use 993; SMTP STARTTLS must use 587. SMTP SSL/TLS on 465 is the alternative.
C) Outlook for Mac
Open Outlook → Settings → Accounts → “+” → Add Account. If Microsoft sign-in opens, return to the IMAP/POP or advanced setup option. When incoming and outgoing usernames are separate, enter the full address in both.
Choose IMAP, enter matching server/port pairs, and do not leave the SMTP password blank.
D) Exact fields
| Field | Corporate value | Note |
|---|---|---|
| Email/username | name@yourdomain.com | Full address on both servers |
| Incoming IMAP | securemail.eurovdc.eu | 993, SSL/TLS |
| Outgoing SMTP | securemail.eurovdc.eu | 587, STARTTLS |
| Alternative SMTP | securemail.eurovdc.eu | 465, SSL/TLS |
| POP3 | securemail.eurovdc.eu | 995, SSL/TLS; special cases |
| Authentication | Normal password | SMTP auth required |
E) Hosting/DirectAdmin
Follow https://SERVER:2222 or https://DOMAIN:2222 → Email Accounts → mailbox row → “+” → Configure Email Client. In Outlook replace securemail.eurovdc.eu with the displayed mail.yourdomain.com or server hostname; secure ports remain the same.
F) Common Outlook errors
- 0x800CCC0E: Outlook could not connect. Check hostname, port, TLS type, firewall, and network.
- Authentication failed: Re-enter the full address, password, and outgoing authentication; verify them in webmail.
- Certificate name mismatch: This usually means the wrong hostname. Do not permanently trust the warning; correct the server.
- Message stuck in Outbox: Remove oversized attachments, disable offline mode, and test SMTP separately.
For broader diagnosis, see cannot send or receive email.
EuroVDC product note and shared technical reference
First confirm which product hosts the mailbox. Corporate Email (Mailcow) uses securemail.eurovdc.eu for incoming and outgoing mail. Hosting email (DirectAdmin) uses mail.yourdomain.com or the server hostname supplied in the service activation details. Using one product's hostname for the other can cause connection or certificate-name errors even when the password is correct.
| Protocol | Secure port | Encryption | Purpose |
|---|---|---|---|
| IMAP | 993 | SSL/TLS | Recommended; synchronizes folders between devices |
| SMTP | 587 | STARTTLS | Recommended outgoing connection |
| SMTP | 465 | SSL/TLS | Alternative outgoing connection |
| POP3 | 995 | SSL/TLS | Only for specific download requirements |
The username is always the full email address. SMTP authentication is mandatory; use the same full username and mailbox password as incoming mail. Do not select Microsoft 365 or Outlook.com, and do not use Microsoft-hosted server names. Corporate webmail is https://mail.YOURDOMAIN.com/user; replace YOURDOMAIN.com with your domain.
Client area and DirectAdmin path
- Sign in to the EuroVDC client area.
- Open the relevant product, then view Connection Settings and the DNS wizard.
- Record the server name, account-specific DKIM text, and displayed DNS status.
- For Hosting email, sign in at https://SERVER:2222 or https://DOMAIN:2222. Open Email Accounts, create or locate the mailbox, then use “+” → Configure Email Client on its row to obtain the exact hostname and ports.
Corporate Email DNS summary
| Name | Type | Target/value |
|---|---|---|
| CNAME | securemail.eurovdc.eu | |
| @ | MX | securemail.eurovdc.eu, priority 10 |
| @ | TXT | v=spf1 mx ip4:45.84.90.12 -all |
| dkim._domainkey | TXT | Account-specific DKIM value from the DNS wizard |
| _dmarc | TXT | Commonly v=DMARC1; p=reject; adkim=r; aspf=r; pct=100 |
| autodiscover and autoconfig | CNAME | securemail.eurovdc.eu |
Autodiscover and autoconfig help compatible applications propose server settings; they do not remove password security or SMTP authentication. Always compare discovered values with the product screen. DNS changes may appear differently across networks until cached records expire.
Quick checklist
- Corporate Email and Hosting email have been distinguished.
- The full email address is entered as the username.
- 993/SSL-TLS and either 587/STARTTLS or 465/SSL-TLS are paired correctly.
- SMTP authentication is enabled and its password is not blank.
- Webmail, receiving, and sending have been tested separately.
- DNS matches the wizard, and the exact error and test time are recorded.
For a visual reference, download the Email Setup Card from PDF help files. If the issue remains, send the mailbox address, device/application version, complete error, and screenshot to support@eurovdc.eu. EuroVDC services operate from Sofia, EU; never include your password in a support request.