Frequently Asked Questions
Frequently asked questions about EuroVDC hosting, cloud servers, domains, SSL and VPN. Answers on EU datacenter (Sofia BG), GDPR compliance and 24/7 support.
What is Web Hosting? What does it do?
Web hosting is a service that allows users to publish documents, images, videos, or pages on the internet so that internet users can access them. It is provided by a web hosting service provider that publishes countless websites on the internet so that hundreds of users can access them simultaneously, 24/7/365, all over the world.
Should I choose Linux Hosting or Windows Hosting?
It depends entirely on the software language you will be using. If you will be using Windows software such as ASP, ASP.NET, MSsql, etc., you should choose Windows Hosting. If you will be using software such as PHP, Mysql, etc., you should choose Linux Hosting. Our company does not offer Shared ASP Hosting packages that can be ordered directly. If your software is ASP-based, please contact us for customized solutions.
Which web hosting package is right for me?
If you are just starting out, our “Single” package is ideal. If you want to host multiple sites, choose our “Premium” package. If you want to grow your business further, choose our ‘Business’ package. If you have a high-traffic e-commerce site, choose our “Cloud Startup” package.
Do I need technical knowledge to manage my hosting account?
No, there's no need. The cPanel we offer is the world's most user-friendly control panel. You can easily perform all tasks such as creating email accounts, uploading files, and creating databases through simple graphical interfaces, and manage them with a simple “drag and drop” method.
What is your uptime (working time) guarantee?
We offer a 99.9 annual uptime guarantee. Our servers are monitored 24/7 by our dedicated team and advanced automation systems to prevent potential outages.
What types of hosting services do you offer?
We offer shared hosting, VPS, dedicated server, and cloud hosting services.
How can I improve the speed of my website?
Speed is achieved through SSD drives, CDN integration, and optimized server configurations.
How can I migrate my website? Do you provide assistance?
Yes, with our free migration service, we transfer all your website files and data to the new host.
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We’ve gathered the most important questions such as what web hosting is, which plan to choose, the difference between Linux and Windows, how uptime guarantees work and whether migration support is available in one place with clear and concise answers.
What is Mail Hosting?
Mail Hosting allows organizations or individuals to use professional email services with their own domain names. With Dedicated Server infrastructure, communication is secure, fast, and aligned with corporate identity.
What is a spam email?
Spam refers to the mass distribution of identical messages over the internet to individuals who have not requested such communication, in a forceful manner. It is mostly commercial advertising, often promoting unreliable products, get-rich-quick schemes, or semi-legal services.
Why is Mail Hosting important?
Mail Hosting is crucial for reliable communication, brand identity, and data security. Dedicated Server solutions reduce spam risks and provide a professional appearance
What advantages does Mail Hosting offer?
Mail Hosting provides strong security, backups, spam filtering, and custom domain usage. Dedicated Server systems give users full control and uninterrupted access.
Do you have protection against incoming spam and virus-infected emails?
Yes. Thanks to our multi-layered and continuously d professional anti-spam and anti-virus filtering systems, we block more than 99% of unwanted and harmful emails before they reach your inbox.
How does Mail Hosting improve security?
Mail Hosting protects data with spam filters, antivirus protection, and Dedicated Server architecture. Sensitive information is stored and transmitted securely.
Who should use Mail Hosting?
Mail Hosting is suitable for everyone from small businesses to large enterprises. Dedicated Server solutions are essential for companies aiming to build a professional identity.
How is Mail Hosting performance measured?
Performance is measured by sending speed, spam blocking rate, uptime, and efficient use of Dedicated Server resources. These metrics define service quality
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What is a Cloud Server?
A Cloud Server is a virtual server model that obtains resources such as processor, memory, etc. from a virtual resource pool, s them instantly without requiring any physical intervention, operates independently of data centers, and runs using virtualization technology.
Is there technical support service for cloud server management?
The management of the cloud server belongs to you. You can contact us through our page for technical support.
How can I restart the cloud server via the panel?
You can restart the server by going to Control Panel >> Services >> Cloud >> [Relevant Cloud service] and clicking on Restart.
Can corporate businesses use cloud server services?
Yes. Due to the advantages it provides, cloud server service should especially be preferred by corporate businesses. By renting both server management and backup services, you can entrust the management and backup operations of your server to our professional team and prevent potential data losses.
How is cloud server setup done?
Once the cloud server rental process is completed, it is set up by our professional team and delivered to you with all configurations done.
What do cloud servers offer in terms of security?
Cloud servers provide data encryption, regular security s, and backup services. This reduces the risk of data loss and strengthens protection against cyberattacks.
What role will cloud servers play in the future?
Cloud servers will become the backbone of AI and big data applications. Their flexibility makes them a key element of digital transformation.
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What is a Dedicated Server?
A Dedicated Server is a real machine running an operating system and applications, using hardware resources directly. Unlike virtual servers, all computing power is allocated to a single user or organization.
What are the advantages of Dedicated Servers?
Dedicated Servers provide high performance, reliability, and full control. For companies processing large amounts of data, Dedicated Server solutions ensure uninterrupted service and stronger security.
When are Dedicated Servers preferred?
Dedicated Servers are preferred for large-scale projects, high-traffic websites, database-intensive applications, and systems requiring special security. With a Dedicated Server, resources are not shared.
What are the costs of Dedicated Servers?
Dedicated Servers are more expensive than virtual solutions because the hardware is fully allocated to the user. However, Dedicated Server usage pays off in the long run with better performance and security.
What are the security advantages of Dedicated Servers?
Dedicated Servers are more secure since resources are not shared. In Dedicated Server systems, the attack surface is reduced, and users can define security policies according to their own needs.
What are the security advantages of Dedicated Servers?
Dedicated Servers are more secure since resources are not shared. In Dedicated Server systems, the attack surface is reduced, and users can define security policies according to their own needs.
Защо производителността на Dedicated Server е висока?
Dedicated Server осигурява висока производителност, защото CPU, RAM и дисковите ресурси са изцяло предоставени на един потребител. Архитектурата на Dedicated Server премахва конкуренцията за ресурси, характерна за виртуалните сървъри.
Which operating systems do physical (Dedicated) servers support?
Common OS like Windows and Linux.
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How can I find the best available domain name?
If you already have a domain name in mind, use our domain search tool to check its availability. If it's not available, our tool will suggest the best domain name natives, including new TLDs and brandable options. If you're starting from scratch, simply enter keywords related to your business, website, or project. Our domain search engine will provide a list of easy-to-register domain names, helping you secure your online presence effortlessly
What can I do if the domain name I want is already taken?
Don’t worry if the domain name you want is unavailable. The EuroVDC domain search tool suggests native domain names with different extensions or similar brand names. Consider exploring new TLDs to find the one that best fits your website.
How can I purchase a domain name?
Have you found the perfect domain name? Purchasing and registering through EuroVDC is incredibly easy. Just add the domain name to your cart and choose the registration period. During checkout, you can also add services such as website building solutions, website security options, domain privacy protection, and professional email solutions. Our auto-renewal option helps keep your domain secure and active, preventing it from accidentally expiring. With the right domain name and support services, you can start building your website or online store all in one place.
What do domain extensions mean (.com, .net, .org)?
Extensions usually indicate the type or purpose of the website.
What should I pay attention to when choosing my domain name?
It should be short, memorable, aligned with the brand, and easy to spell.
Is domain lookup free?
Yes, the domain lookup process is completely free.
Can I purchase multiple domain names?
Yes, the same person or company can register multiple domain names.
Can I find out who a domain name is registered to?
WHOIS information can be viewed for some domains, but if privacy is enabled, personal details are not displayed.
Can a domain I searched for become available later?
Yes, if the registration period expires or the owner s it, the domain can become available again.
Should I also check my domain name with other extensions?
To protect your brand, it’s beneficial to check major extensions such as .com, .net, and .org together.
Can I start using my domain immediately after purchasing it?
Yes, after the domain is purchased, it can be directed to a hosting service and the website can go live.
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What is a Domain Name Transfer?
Domain Name Transfer means moving your domain, which is currently managed by one company, to the control panel of another accredited domain registrar of your choice. For some TLD domain transfers, the domain is automatically renewed for one (1) year during the transfer. Domain transfer is a completely free service, but the one-year renewal fee is charged to the customer during the domain transfer order.
How long does the transfer process take?
It usually takes between 5 to 7 days to complete.
Will my domain remain active during the transfer process?
Yes, the domain remains active without interruption.
What do I need for a domain transfer?
Your domain must be unlocked, and a transfer code (Auth/EPP code) must be obtained.
Is domain name transfer a paid service?
Most providers charge a one-year extension fee during the transfer process.
What is a transfer code and how can it be obtained?
It can be obtained from the domain control panel and is required to initiate the transfer process.
Is the new registration period affected?
No, your existing period is preserved after the transfer, and typically one year is added.
Can all domain extensions be transferred?
Common extensions like .com, .net, and .org can be transferred; however, some country-specific extensions may have different regulations.
Do WHOIS details change during a domain transfer?
It usually doesn't change; however, you can it with your new provider.
Will my DNS settings be disrupted during the transfer?
No, DNS settings are usually preserved; however, checking them depending on the provider is recommended.
Can I cancel the transfer?
Cancellation is possible with some providers before the process is completed.
Can I transfer a domain if it’s locked?
No, the lock must be removed first.
Will my email addresses be affected during a domain transfer?
If your email service is linked to the domain, it may be affected; precautions should be taken.
Will my website be deleted when I switch to a new provider?
No, your website runs on hosting, so it’s not affected by the domain transfer.
Is technical knowledge required for a domain transfer?
No, the process is usually handled through user-friendly control panels. Our support team is always happy to assist if needed.
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Is WHOIS lookup free?
Yes, EUROVDC's WHOIS tool is completely free of charge. You can instantly access registration details, expiration date, and registrar information for any domain name at no cost.
What is a WHOIS query?
WHOIS query is an internet protocol used to obtain registration details of a domain name. It provides information such as the domain owner, registration date, date, and registrar details.
What are WHOIS queries used for?
WHOIS queries are used to verify domain ownership, detect fraudulent or malicious websites, protect trademarks, and provide evidence in legal processes. Cybersecurity experts rely heavily on this tool.
What information can be found in a WHOIS query?
A WHOIS query reveals registration date, expiration date, time, registrar details, DNS servers, and sometimes the domain owner’s contact information. These details help evaluate domain reliability.
How can fake websites be detected with WHOIS?
By checking if a domain is newly registered, used for short-term purposes, or linked to suspicious registrars, WHOIS queries help identify fake websites. This method is widely used against fraud.
Which tools can perform WHOIS queries?
WHOIS queries can be performed via ICANN’s official tool, registrar websites, or hosting panels. Providers like EuroVDC offer fast and accurate WHOIS lookup services to their customers.
What is WHOIS privacy and why is it important?
WHOIS privacy is a protection service that hides domain owners’ personal information (name, address, phone, email) from public WHOIS queries. This prevents malicious actors from accessing sensitive data, reduces spam, and lowers fraud risks. Companies like EuroVDC provide WHOIS privacy services to enhance security and give domain owners a more professional online identity.
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Is SSL installation difficult?
No. Your SSL certificate is activated within minutes. No technical knowledge is required — our expert team can assist you during the installation process if needed.
How long does it take for SSL to become active?
Domain validated SSL certificates are usually activated within a few minutes, while certificates requiring organization validation are issued after a short review process.
What happens if I choose the wrong SSL?
No need to worry. Our expert team helps you choose the SSL certificate that best fits your needs and provides upgrade options if necessary.
Can I use SSL if my hosting service is with another provider?
Yes. SSL certificates work independently of your hosting provider. You can easily integrate them into your existing server.
What happens when the SSL expires?
Expired certificates trigger security warnings in browsers. We send renewal reminders and make the process easy to ensure uninterrupted protection.
What exactly is an SSL certificate and is it really necessary for my website?
SSL (Secure Sockets Layer) is a security protocol that encrypts all data entering and leaving your website (user names, passwords, form information), making it impossible for third parties to read. Yes, it is absolutely necessary. Google ranks websites that use SSL higher in search results, and visitors trust your website more when they see the lock icon.
Does an SSL certificate slow down my website?
This is a myth from the past. Thanks to today's modern servers and SSL technologies, the impact of an SSL certificate on your site speed is negligible. In fact, with modern protocols such as HTTP/2, sites that use SSL can even perform faster.
I don't know how to install SSL. What can I do?
If you purchase the SSL Certificate installation service during your order, the setup will be completed by us and delivered to you after verification.
Can I buy SSL from you for my hosting or server that is hosted with a different company?
Yes, after generating a CSR code from the company where you purchased your hosting service and activating your SSL order through our website eurovdc.bg, you will be directed to your personalized advanced SSL Management control page. From the management panel on this page, you will be able to easily perform all operations related to your SSL service. Additionally, in case of SSL certificate issues arising from server or hosting changes, you can visit our management panel again and automatically replace your SSL certificate for free using your new CSR code. This way, you won’t have to pay a renewal fee for your SSL certificate when changing hosting or server.
Which SSL certificate should I choose?
This completely depends on your needs:
DV (Domain Validation): Ideal for blogs, personal websites, and portfolios. It only verifies that the domain belongs to you and becomes active within minutes.
OV (Organization Validation): Recommended for corporate websites, SMEs, and membership systems. It verifies the legal existence of your company and provides greater trust to your customers.
EV (Extended Validation): Designed for platforms requiring the highest level of security, such as e-commerce sites and banks. It activates the green bar in the browser’s address bar showing your company name.
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What is your uptime (working time) guarantee?
We offer a 99.9 annual uptime guarantee. Our servers are monitored 24/7 by our dedicated team and advanced automation systems to prevent potential outages.
What is WordPress hosting?
WordPress hosting is a server service specifically optimized for WordPress-based websites, ensuring faster, more secure, and compatible performance.
What is the difference between WordPress hosting and regular hosting?
Regular hosting supports all web applications, while WordPress hosting is tailored for WordPress. It offers special caching, automatic s, and WordPress-specific support.
What should I consider when choosing WordPress hosting?
Key factors include performance (speed and uptime), security features, automatic backups, expert WordPress support, and an easy-to-use control panel.
Which WordPress hosting is recommended for an e-commerce site?
What does WordPress hosting provide in terms of security?
WordPress hosting offers SSL certificates, automatic backups, attack protection, and regular security s to safeguard your site against threats.
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Is Private VPN legal?
Yes. The use of Private VPN is legal in many countries. VPN technology is widely used worldwide by individuals and businesses to establish secure connections, protect data privacy, and enable remote access.
Is it suitable for torrenting?
The Private VPN Server infrastructure is technically suitable for torrent traffic as it provides high bandwidth and a dedicated IP. However, all users are responsible for complying with applicable laws.
Can the IP be blacklisted?
Since you use a dedicated IP assigned exclusively to you, the blacklist risks commonly seen in shared VPN services are largely eliminated. Your IP reputation depends entirely on your usage.
Does Netflix work?
Private VPN Servers using a dedicated IP work much more reliably on content platforms compared to shared VPN services. Access availability may vary depending on platform policies.
Is it suitable for business use?
Yes. Private VPN Server is suitable for business use, enabling secure connections between offices, remote team access, and protection of sensitive data.
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What is the difference between a Cloud Server and a VPS?
Cloud Servers run on a resource pool; when load increases, CPU and RAM scale instantly, and you are not tied to a single physical server. A VPS, on the other hand, runs with fixed resource allocation on a single physical host. For enterprise workloads, we recommend choosing a Cloud Server.
99.99 SLA guarantee, what does it mean?
The Service Level Agreement (SLA) allows only ~52 minutes of annual downtime. If this duration is exceeded, credit refunds are provided at the rates specified in the contract. Our commitment covers all Cloud products.
What are the payment methods?
What are the payment methods?
When can my server be activated?
After payment confirmation, Cloud and hosting accounts are activated within an average of 2-5 minutes, while dedicated servers are activated within 1-4 hours. A notification email is sent when activation is completed.
In which locations are your data centers?
Our infrastructure is located in two locations in Europe. Our ISO 27001 certified facilities provide uninterrupted service with physical security, N+1 power redundancy, and multiple network connections.
How can I reach technical support?
You can reach our 24/7 support system by opening a ticket through the panel, via live chat, or by email. Priority response time (1 hour) is applied for our corporate customers.
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Got questions? We have answers. Can't find what you're looking for? Our support team is available 24/7.
How does the AI domain generator work?
Enter a short deion of your business. Our AI engine suggests 8 short, brandable domain name candidates and instantly checks their availability across .tr and international TLDs.
How many suggestions do I get and can I see them all?
Our AI engine generates 8 short, brandable domain name candidates per query. Availability is shown instantly for all of them — add the ones you like to your cart with a single click.
What happens after I find a domain I like?
Click "Add to Cart", then choose your registration period and any add-ons at checkout. Once payment is complete, domain registration starts automatically.
How are domain prices determined?
All prices are displayed transparently on the listing page. There are no hidden fees — annual registration, renewal and transfer costs are shown upfront.
Which TLD extensions are checked?
All .tr extensions (.com.tr, .net.tr, .web.tr, .tr etc.) plus .com, .net, .io, .app, .ai, .eu, .de, .fr and over 100 international TLDs are checked simultaneously.
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