Mail → Add Account → Other
In Apple Mail, open Mail → Add Account → Other Mail Account → Continue. Enter your name, full email address, and mailbox password. A failed automatic check does not always mean the password is wrong; continue until the account type and incoming/outgoing server fields appear, then select IMAP.
Select Other Mail Account; the Exchange/Microsoft flow is not correct for this standard IMAP mailbox.
Select IMAP. Use securemail.eurovdc.eu in both fields for Corporate Email, or the panel-provided hostname for Hosting email.
Manage Server Settings manually
Open Mail → Settings → Accounts → the account → Server Settings. When needed, disable Automatically manage connection settings for incoming and outgoing mail. You can then hold IMAP at 993 SSL/TLS and SMTP at 587 STARTTLS or 465 SSL/TLS. If automatic management keeps restoring a wrong port, first verify the product and hostname.
| Field | Corporate account |
|---|---|
| Account type | IMAP |
| Incoming | securemail.eurovdc.eu, 993, TLS/SSL enabled |
| Outgoing | securemail.eurovdc.eu, 587 STARTTLS or 465 SSL/TLS |
| Username | Full email address |
| Authentication | Password; mandatory for SMTP |
Connection Doctor
Window → Connection Doctor reports IMAP and SMTP separately. “Show Detail” can expose diagnostic traffic, so redact addresses and private data before sharing. If IMAP is green and SMTP red, leave incoming settings alone and focus on outgoing authentication, port, TLS, and network filtering.
Stale passwords in Keychain
Mail may reuse an old credential after a password change. Update it in Mail settings first. If the issue persists, open Keychain Access, search for the address or hostname, remove only the related stale Internet password, restart Mail, and enter the new password. Do not bulk-delete credentials for unrelated accounts.
Certificate warnings
Compare the certificate's issued name with the hostname entered in Mail. An incorrect mail.yourdomain.com or server hostname produces a mismatch. Permanently trusting an unverifiable certificate hides the problem; obtain the correct hostname from the client area or DirectAdmin Configure Email Client. Correct device date and time are also required.
First synchronization
Allow Mail to index a large mailbox. Under Mailbox Behaviors, verify Drafts, Sent, Junk, and Trash map to server folders. Send a message to yourself and confirm it in both webmail and Apple Mail.
For domain-side details, see the general connection settings.
EuroVDC product note and shared technical reference
First confirm which product hosts the mailbox. Corporate Email (Mailcow) uses securemail.eurovdc.eu for incoming and outgoing mail. Hosting email (DirectAdmin) uses mail.yourdomain.com or the server hostname supplied in the service activation details. Using one product's hostname for the other can cause connection or certificate-name errors even when the password is correct.
| Protocol | Secure port | Encryption | Purpose |
|---|---|---|---|
| IMAP | 993 | SSL/TLS | Recommended; synchronizes folders between devices |
| SMTP | 587 | STARTTLS | Recommended outgoing connection |
| SMTP | 465 | SSL/TLS | Alternative outgoing connection |
| POP3 | 995 | SSL/TLS | Only for specific download requirements |
The username is always the full email address. SMTP authentication is mandatory; use the same full username and mailbox password as incoming mail. Do not select Microsoft 365 or Outlook.com, and do not use Microsoft-hosted server names. Corporate webmail is https://mail.YOURDOMAIN.com/user; replace YOURDOMAIN.com with your domain.
Client area and DirectAdmin path
- Sign in to the EuroVDC client area.
- Open the relevant product, then view Connection Settings and the DNS wizard.
- Record the server name, account-specific DKIM text, and displayed DNS status.
- For Hosting email, sign in at https://SERVER:2222 or https://DOMAIN:2222. Open Email Accounts, create or locate the mailbox, then use “+” → Configure Email Client on its row to obtain the exact hostname and ports.
Corporate Email DNS summary
| Name | Type | Target/value |
|---|---|---|
| CNAME | securemail.eurovdc.eu | |
| @ | MX | securemail.eurovdc.eu, priority 10 |
| @ | TXT | v=spf1 mx ip4:45.84.90.12 -all |
| dkim._domainkey | TXT | Account-specific DKIM value from the DNS wizard |
| _dmarc | TXT | Commonly v=DMARC1; p=reject; adkim=r; aspf=r; pct=100 |
| autodiscover and autoconfig | CNAME | securemail.eurovdc.eu |
Autodiscover and autoconfig help compatible applications propose server settings; they do not remove password security or SMTP authentication. Always compare discovered values with the product screen. DNS changes may appear differently across networks until cached records expire.
Quick checklist
- Corporate Email and Hosting email have been distinguished.
- The full email address is entered as the username.
- 993/SSL-TLS and either 587/STARTTLS or 465/SSL-TLS are paired correctly.
- SMTP authentication is enabled and its password is not blank.
- Webmail, receiving, and sending have been tested separately.
- DNS matches the wizard, and the exact error and test time are recorded.
For a visual reference, download the Email Setup Card from PDF help files. If the issue remains, send the mailbox address, device/application version, complete error, and screenshot to support@eurovdc.eu. EuroVDC services operate from Sofia, EU; never include your password in a support request.